Returns & Exchange Policy
Exchange Policy By Orenxa
- Eligibility for Exchanges
 – Exchange are accepted within 1 days of the purchase date.
 – Items must be in their original, unused, and unopened condition.
 – Proof of purchase is required (receipt or order number). -  No Exchange Policy:
 – Items that have been opened or used.
 – Custom or personalized and premium products. - Process for Exchange:
 – Contact our customer service team via email or phone to initiate a exchange.
 – Provide your order number and reason for the exchange.
 – Customer service will provide a exchange authorization number and instructions. -  Shipping Costs:
 – Customers are responsible for exchange shipping costs unless the item is defective or an incorrect item was sent.
 – We recommend using a trackable shipping service or purchasing shipping insurance. -  Exchange:
 – Once the exchange items is received and inspected, we will notify you.
 – Approved exchange will be processed within 3-4 business days.
 – Eclat has strict no refund policy unless products are defected from our end.
      – Exchanges are accepted for items of equal or greater value within the return period.
– Contact customer service to arrange an exchange.
- Damaged or Defective Items:
 – If you receive a damaged or defective item, contact our customer service immediately.
 – Provide photos of the damaged or defective item.
 – We will arrange a replacement as appropriate. - Contact Information:
 – Email us at Orenxa.store@gmail.com | Dm us on our InstagramÂ
